services that skill and technology has to offer. The hospital provides quality services and is accredited by the commission on safety and quality in health care. The hospital set out to meet five standards in order to realize the vision of best health services available.
Planning for accreditation
The management team maintains and improves the dependability of patient care and outcome. To achieve this, the hospital workforce performs according to the best practices. The hospital employees have the right skill set and qualifications to provide the best care. Complains and incidents presented are handled seriously with the relevant information used to improve service provision. The patients are foremost priority in the interaction with them. The involvement of the patients in their care is encouraged.
The procedures and protocols followed in the hospital undergo regular revision to identify possible improvements. Each business decision is evaluated to determine the impact on the service quality. Programs are in motion to improve the safety and quality of service offered to patients. The employees must undergo annual training to ensure they are at their best during the working periods. The hospital has early waiting systems for those patients at risk. These systems ensure care is available to the patient when it is most critical. There are mechanisms to ensure the hospital employees are working within the stipulated scope. The patients complain are reviewed at the highest level of management to ensure the implementation of any requirement. The hospital has an open disclosure policy that ensures that all the information is available to the patients and the employees to enhance cooperation. The patients records are kept safety. There is a system in place to e ensure the records remain secure. The hospital has systems in place to elevate the level of care for patients who deteriorate unexpectedly.
The hospital understands that a health care must integrate the patients inputs and requirements. This is partnerships with the patients. The patients receive information about the performance of hospital and add the ongoing evaluation to ensure the improvement of services. The hospital has structures in place to engage the patients in operational and strategic planning. The patients are part of the decision making process in the hospital. To ensure the patients fulfill their role, the hospitals offers free training for the patients and their families. The entire workforce undergoes training focused on the patients needs and rights. The training also involves the input of the patients.
Relevant information about safety and quality of care in the hospital is available to the patients and their families. The patients not only give their views, they also participate in the evaluation of performance and the implementation of quality improvements. The hospital feedback mechanism targets responses from patients with diverse careers, ages, backgrounds. The option of even those on willing to participate is enquired. The patients are part of the hospitals governance system.
References
Dastur, F. D. (2012-04-01). Hospital accreditation: a certificate of proficiency for healthcare institutions. Journal of the Association of Physicians of India, 60, 12-35.
Overview of hospital accreditation. (1997). The Journal of Nuclear Medicine, 38(5), 1.
Ratcliffe, R. L. (2009). Re-engineering hospital accreditation. Clinical Governance, 14(4), 315-335.
S.J. Duckett, Changing hospitals: The role of hospital accreditation, Social Science & Medicine, Volume 17, Issue 20, 1983, Pages 1573-1579, ISSN 0277-9536.
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